Shipping Policy

Last updated: 23 July 2026

Thank you for shopping with Versault.

This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are processed during our normal business operations.

Our customer service hours are:

Monday to Saturday: 9:00 am – 5:00 pm
Melbourne local time (AEST/AEDT, as applicable)

Orders placed outside processing periods, on public holidays or during unusually high-volume periods may require additional processing time.

Where a specific dispatch estimate is shown on a product page or during checkout, that estimate should be read together with this policy.

Shipping Destinations

We ship to destinations made available during checkout.

If your address or destination cannot be selected at checkout, please contact us before placing an order.

Shipping Costs

Applicable shipping costs are displayed at checkout before payment is completed.

Shipping charges may depend on:

• Delivery destination
• Available shipping service
• Order size or weight
• Promotional shipping offers, where applicable

Delivery Estimates

Estimated delivery timeframes may be displayed at checkout or communicated after an order is placed.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Public holidays
• Severe weather
• High-volume shopping periods
• Transport disruptions
• Customs processing for international orders
• Incorrect or incomplete delivery information

Where Australian Consumer Law or another applicable law provides rights concerning delayed or undelivered goods, those rights continue to apply.

Tracking

Where tracking is available for your shipping service, tracking information will be provided after dispatch or made available through the relevant order communication.

Tracking information may take some time to become active after a parcel is collected.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Where an order is returned because an address supplied by the customer was materially incorrect or incomplete, additional reasonable shipping costs may apply before the order is resent, except where prohibited by law.

Authority to Leave and Safe Drop

Where a carrier offers authority-to-leave or safe-drop services, the availability and conditions of those services may be determined by the carrier.

Please consider the security of your delivery location when selecting available delivery options.

Delayed Orders

If your order appears significantly delayed, please contact us:

conveis@atomicmail.io
+61 (07) 4027 5818

We will review available tracking and work with the relevant carrier where appropriate.

Lost Parcels

If tracking indicates that a parcel may have been lost, please contact us promptly.

We may investigate the delivery with the carrier before determining the appropriate outcome.

Nothing in this section limits rights or remedies available under applicable Australian law.

Damaged Deliveries

If your order arrives damaged, please retain:

• The product
• Shipping packaging
• Any labels
• Relevant photographs

Contact us as soon as reasonably possible so that we can assess the issue.

Your rights under the Australian Consumer Law continue to apply where relevant.

International Orders

Where international delivery is offered, the destination country may impose customs duties, import taxes or other charges.

Unless checkout expressly states that such charges are included, customers may be responsible for applicable destination-country duties and taxes.

Customs processing may also affect delivery timeframes.

Orders We Cannot Supply

If we are unable to supply an item you have paid for within the agreed or a reasonable timeframe, we will contact you and provide an appropriate solution in accordance with applicable law, which may include a refund or alternative arrangement.

Contact Us

Versault

2 Banks Avenue
Hampton VIC 3188
Australia

Email: conveis@atomicmail.io
Phone: +61 (07) 4027 5818

Monday to Saturday
9:00 am – 5:00 pm
Melbourne local time (AEST/AEDT, as applicable)