We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at conveis@atomicmail.io. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at conveis@atomicmail.io.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at conveis@atomicmail.io.

Return and Refund Policy

Last updated: 23 July 2026

At Versault, we want you to feel confident with every purchase. This Return and Refund Policy explains how returns, exchanges and refunds are handled, including your rights under the Australian Consumer Law.

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

30-Day Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 30 days of delivery.

To qualify for a change-of-mind return, the item must:

• Be unused, unworn and in its original condition
• Be free from damage, scratches or signs of wear
• Include any original packaging, cases, accessories and other items supplied with the product
• Be accompanied by proof of purchase or sufficient order information

To request a return, please contact us at:

Email: conveis@atomicmail.io
Phone: +61 (07) 4027 5818

Please do not send a return without first contacting us and receiving return instructions.

Change-of-Mind Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed by Versault.

We recommend using a trackable delivery service, as we cannot process a return until the returned item is received.

Original shipping charges are generally not refundable for change-of-mind returns, except where required by law.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if an item:

• Arrives damaged
• Is defective
• Is materially different from what was ordered
• Is otherwise not compliant with applicable consumer guarantees

Please provide your order details and, where appropriate, photographs or other information that may help us assess the issue.

Your rights for faulty or defective goods are governed by the Australian Consumer Law and are not limited to the 30-day change-of-mind period.

Where the Australian Consumer Law applies, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the problem.

For a major failure, Australian Consumer Law may entitle you to choose between a refund and replacement.

For a minor failure, we may be entitled to provide an appropriate remedy within a reasonable time.

We will also meet our obligations regarding reasonably foreseeable loss or damage where required by Australian law.

Return Costs for Faulty or Incorrect Items

Where a product is faulty, damaged, incorrect or otherwise subject to a valid remedy under the Australian Consumer Law, Versault will comply with its legal obligations regarding reasonable return costs and the appropriate remedy.

Please contact us before returning the product so that we can provide instructions.

Non-Returnable Change-of-Mind Items

We may not accept change-of-mind returns for:

• Products showing signs of use, wear, damage or alteration after delivery
• Personalised or custom-made products, if offered
• Prescription or custom-lens products, if offered
• Gift cards, if offered
• Items specifically identified as final sale where permitted by law

These exclusions apply only to voluntary change-of-mind returns.

They do not remove any rights you may have under the Australian Consumer Law for faulty, defective, unsafe, incorrectly described or otherwise non-compliant goods.

Exchanges

Where available, exchanges may be requested within the same eligibility period as change-of-mind returns.

Availability of replacement colours or models is subject to stock availability.

Where an exchange cannot be fulfilled, we may offer another available option or a refund where appropriate.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank, card provider or payment service.

Australian Consumer Law

Our return policy is additional to, and does not replace, your rights under the Australian Consumer Law.

Consumer guarantees may apply regardless of the expiry of a voluntary return period, manufacturer warranty or other commercial warranty.

Contact Us About a Return

Versault

Email: conveis@atomicmail.io
Phone: +61 (07) 4027 5818

2 Banks Avenue
Hampton VIC 3188
Australia

Customer Service Hours:

Monday to Saturday: 9:00 am – 5:00 pm
Melbourne local time (AEST/AEDT, as applicable)